We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
We collect personal information from you when you apply for or use our products and services, which is typically performed by a finance broker or lender. We may also collect your personal information for the purposes of managing our relationship with you. From time to time we may offer you other products and services. We will only collect such personal information if it is necessary to provide our products and services.
We collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. When it is no longer required by us, personal information is de-identified or destroyed securely.
Where reasonable and practical we will collect your personal information directly from you. We may also collect your personal information from finance brokers, lenders, and other partners.
This site logs all activity and maintains audit trails of usage. We use this information in the detection and prevention of fraud or other malicious activities. We will only provide this information to a third party if required to do so by law.
We place a great importance on the security of all information associated with our customers, clients and contractors.
We secure your personal information on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information is transmitted to third parties, it is protected through the use of high grade encryption and only secure protocols are enabled.
Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.
You are ultimately responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.
Use of your Personal Information
We may use or disclose personal information for the primary purpose for which it was collected. We may also use the information for a related purpose and where it would reasonably be expected by you that we use the information in such a way. This information is only disclosed to third parties in the circumstances covered in this policy or as otherwise notified to you at the time of collection of the information.
We may need to disclose aspects of your personal information to:
to other organisations that are involved in managing or administering your finance such as third party suppliers, printing and postal services;
to companies that provide information and infrastructure systems to us;
to anybody who represents you, such as finance brokers or lending officers;
to anyone, where you have provided us consent;
where we are required to do so by law.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
the person or organisation has a commitment to protecting your personal information at least equal to our commitment; or
you have consented to us making the disclosure.
We may use cloud storage to store personal information that we hold. The cloud storage and the IT servers may be located outside Australia.
We may disclose your personal information to overseas entities that provide support functions to us. You may obtain more information about these entities by contacting us.
We do not sell, rent or lease customer lists to third parties. We may share data with trusted partners to help us perform our services, conduct statistical analysis, send you email or postal mail, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.
Using government identifiers
If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact us at or +61 3 9521 7755
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you may make a complaint to the Privacy Commissioner which can be contacted on either or 1300 363 992.